FAQS

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We Care

If you have an issue or question that has not been answered in the FAQs or store policies, please reach out via the contact form.

We strive to respond to all website enquiries within 24 hours.

General

The lunchbox is made from two layers of wheat straw material, with a insulating panel sandwiched between. These layers provide all day insulation with the ice brick, without the need for a lunch bag!

It's large enough for a big appetite, and can hold enough for a decent lunch plus snacks and a drink. A whole apple or pear fits fine.

We recommend using baking paper for sandwiches and cakes etc, and then leave fruit or veges whole as nude food. You could happily fit a few smaller containers for snacks. In time, we will be launching silicone containers that fit snugly inside.

At the moment, the Gallery Box is only available to bundle with an ice brick and Art Sheets. We will be launching smaller compartments soon, but most small snack containers will fit. The Gallery Box also works perfectly without compartments inside, and is food safe.

The lunchbox is fine for the top shelf of your dishwasher, on a cool heat only (less than 50 degrees). Or, just give it a rinse under the tap. The lunchbox has been designed to be easy clean and so is smooth with rounded corners.

We at Beaniis love creativity, and so, have built a product range that encourages creativity! We picked the selection of Art Sheets to bring good vibes to your lunch! If the Art Sheet Packs don't work for you, select your own with personalised Art Sheet Packs - where you can pick the art or image you want for the top of the lunchbox, or craft your own. However, the lunchbox works perfectly well without the Art Sheets.

With our Bespoke Art Sheets - you can personalise to your heart's content. Upload the images you want - choose to add your name, initials, nick-name or even a little message if you like!

Or, select our Deconstructed Art Sheet Pack if you want to draw or paint directly onto the Art Sheets, the old fashioned way.

Shipping

Yes, we do, for orders over $150AUD!

We ship from Brisbane, Australia and find that all orders in Australia typically arrive within 4-7 business days. Please check out our 'Shipping Policies' - linked below in the footer for all the details!

Once we receive your order, we move quickly to pack and send your chosen products and get them ready for shipping within 1 - 2 business days. Shipping timeframes depend on your location and time of year, as further detailed in the 'Shipping Policy' below.

If you purchase a bundle or lunchbox, standard delivery to anywhere in Australia is from $9.00 (inc GST). Art Sheet Packs are only $4.00 (inc GST).

Plus, we offer FREE shipping for all Australian orders over $150.

Please make sure you double check your delivery address at checkout when confirming your order. Where you have provided an incorrect or incomplete delivery address and we are unable to deliver your products, we may need to charge a redelivery fee. Please let us know ASAP and we will try and avoid additional costs if we can.

Returns & Warranty

We take pride in delivering a premium product to our customers. We apologise if this one has somehow slipped through the net. Beaniis guarantees our range to be free of defects in material or workmanship for a period of 12 months from the date of purchase. Please email us at thebrains@beaniis.com and include as many details as possible about the concern, including images. We will get back to you within 2 business days to resolve the issue.

Please choose wisely, as we don’t issue replacements due to change of mind! We are sure you understand the reasons for this (aka hygiene!). Having said that, we are humans and do understand what it feels like when you regret a choice, and we genuinely want you to love our products - so please sent us an email and we can chat through your situation.

We offer a 30 day return or exchange policy - in line with our 'Return and Refund Policy' as detailed in the footer link below.

Artists

Yes, we are very excited to widen our range of Art Sheets by doing this in a manner that supports artists directly!

We are open to whatever type of arrangement suits you, but would need to agree on suitable terms.

We suggest that a licencing agreement would suit us where we pay you a percentage of the total of all sales with your art (including on the value of lunchbox products sold). We would have expectations around minimum sales volumes and marketing efforts, but want a partnership with Beaniis to be a new, meaningful source of revenue for you, so please get in touch to chat with us on thebrains@beaniis.com

Wholesale

We at Beaniis love to see our product in brand-aligned stores and spaces? If you are interested in stoking our products, please message wholesale@beaniis.com or phone 0402-264-931 as we are more than happy to have a conversation about how we may partner with you.